
Ben Garves
Leader in Digital and Growth Product Management
New York, NY · linkedin.com/in/bengarves · bengarves.com
- Now
- Senior Product Manager - User Acquisition, Udemy/CourseraSince December 2025
- Founder and CEO, The GoodApps CompanySince July 2026
- Previously
- Director of Product Management, Gannett USATodayMay 2023 – December 2025
- Bloomberg LP, SolarWinds, Benefitfocus
- Based in
- New York, NY
15+ years of experience as a Product Manager overseeing roadmaps for digital products, including websites, mobile apps, and enterprise SaaS applications. Career focus on CMS development, the AI transition, product-led audience growth, A/B testing, and the changing SEO/AIO landscape. Certified full-stack engineer (bootcamp, 2025).
Highlights
Fully mitigated 57% YoY organic search traffic loss.
Udemy/Coursera, Senior Product Manager - User Acquisition
Led a team of 10, including Product Managers, SEO analysts, and Marketing ICs.
Gannett USAToday, Director of Product Management
My A/B tests raised subscription rates (+17%), CTR (+38%), and pages per session (+19%).
Gannett USAToday, Director of Product Management
A/B and multivariate tested for landing page conversion rate optimization (+37%).
Bloomberg LP, Digital Product Manager
Designed, produced, and launched 32 marketing-focused websites (3M+ MAU).
Bloomberg LP, Digital Product Manager
Work experience
Senior Product Manager - User Acquisition
Udemy/Coursera, December 2025 – PresentCurrent
ShowHide 9 key points for Senior Product Manager - User Acquisition, Udemy/Coursera
- Fully mitigated 57% YoY organic search traffic loss.
- Redesigned top-of-funnel content aggregation pages to align with user intent.
- Founded and led the new user acquisition vertical.
- Standardized KPIs and reporting, set and tracked quarterly and annual SMART goals.
- Scoped and stack-ranked initiatives using RICE, SWOT and weighted decision matrices.
- Increased crawl efficiency by 61%, resulting in a 63% lift in indexed pages.
- Ecosystem of 15.78M pages with $261M annualized GMV and 283M annual visitors.
- Stabilized Core Web Vitals, with global CLS and LCP wins.
- Built LLM pipelines to summarize UGC into high-authority content across the platform.
Founder and CEO
The GoodApps Company, July 2026 – PresentCurrent
Career App, MissedTakes, Buckler, and Goldi: see Startups
- Building apps that put users first and a benefit to society.
- Fighting enshittification of software.
- Career App is a spam-free LinkedIn alternative.
- MissedTakes rates the accuracy of professional pundits in sports, news, and politics.
- Buckler (Beta) is a training app for ultramarathon runners.
- Goldi (Alpha) is a comfort app, helping people dress for the weather and their day’s activities, based on what’s in their closet and a personal algorithm that understands their temperature preferences.
Director of Product Management
Gannett USAToday, May 2023 – December 2025
ShowHide 10 key points for Director of Product Management, Gannett USAToday
- Led a team of 10, including Product Managers, SEO analysts, and Marketing ICs.
- Set KPIs and OKRs, hired and coached team members to achieve their aligned goals.
- Achieved leadership’s goals for revenue growth and budget adherence.
- Product team ran a 7M+ MAU content ecosystem.
- Marketing team’s purview included social (+1M followers) and email (+2M subscribers).
- Conducted user research and market analysis to set product strategy.
- Advocated for and moved the engineering team from ad-hoc to Agile Scrum.
- My A/B tests raised subscription rates (+17%), CTR (+38%), and pages per session (+19%).
- Completed MVPs and proof-of-concepts to test new technologies, like CMS and CRM platforms, MarTech tools, and AI utilization.
- Oversaw replatform and data migration (proprietary CMS to WordPress Enterprise).
Digital Product Manager
Bloomberg LP, February 2020 – May 2023
ShowHide 7 key points for Digital Product Manager, Bloomberg LP
- Designed, produced, and launched 32 marketing-focused websites (3M+ MAU).
- Managed mobile-first design systems.
- A/B and multivariate tested for landing page conversion rate optimization (+37%).
- Architected and used features that personalized landing pages, increasing CTR by 61%.
- Operated as Scrum Master, running Agile Scrum ceremonies with 15 engineers and 6 PMs.
- Worked with governance and legal teams on data privacy law compliance features.
- Data-driven decision-making through Google Analytics, Looker dashboards, and A/B tests.
Senior Product Manager
SolarWinds, August 2014 – February 2020
ShowHide 9 key points for Senior Product Manager, SolarWinds
- Launched a gamified forum for support case deferral (CMS) and customer education (LMS).
- Evangelized products within the community and communicated new features.
- Practiced product storytelling through feature explainers, customer education sessions, industry events, podcasts, public speaking, and webinars.
- Managed and iterated a public-facing product roadmap.
- Collaborated with business leaders, developers, support, sales, and internal stakeholders.
- Generated buy-in for ideas and delivered on-time and on-budget features.
- Allocated team budget, ran vendor contract negotiations, and day-to-day vendor operations.
- Used technical writing skills to create documentation and playbooks for feature adoption.
- Managed QA process and user acceptance testing (UAT) program.
Staff Product Manager
Benefitfocus, July 2012 – August 2014
ShowHide 3 key points for Staff Product Manager, Benefitfocus
- Oversaw product strategy and positioning, aligning market demand and differentiators.
- Championed process improvement to gain efficiencies, from the go-to-market strategy to the feature delivery pipeline.
- Managed QA process and user acceptance testing (UAT) program.
Project Manager
Appen Butler Hill PMO, February 2010 – July 2012
ShowHide 4 key points for Project Manager, Appen Butler Hill PMO
- Ran end-to-end localization and data validation projects spanning 52 global markets.
- Developed proprietary AI and ML data analysis tool offerings for companies like Facebook, Google, Twitter, and eBay.
- Wrote project plans and Gantt charts with thousands of dependencies across multiple teams, then implemented and ran those projects.
- Headed our special projects division, providing customized beta services and pilot projects for new clients and existing partners looking to test innovative approaches.
Audit Manager
Destination Hotels and Resorts, January 2006 – February 2010
Startups
The GoodApps Company
Founder and CEO,July 2026 – Present
- Building apps that put users first and a benefit to society.
- Fighting enshittification of software.
Career App
Career App is a spam-free LinkedIn alternative.
MissedTakes
MissedTakes rates the accuracy of professional pundits in sports, news, and politics.
Buckler
Buckler (Beta) is a training app for ultramarathon runners.
BetaGoldi
Goldi (Alpha) is a comfort app, helping people dress for the weather and their day’s activities, based on what’s in their closet and a personal algorithm that understands their temperature preferences.
Alpha
Work Examples
9 project briefs and 23 engineering tickets from Udemy.
9 project briefs and 23 engineering tickets from Udemy. Read each one at bengarves.com/work.
PRDs and Initiatives
9 project briefsProject briefA one-pager for refreshing Udemy’s Topic page template so it serves searchers who are still exploring a topic, not only those ready to buy. It sets the hypothesis, success criteria, prioritized modules, risks and a test plan.
Proposes replacing instructor-written course fields as the source of course landing page SEO titles, meta descriptions and URL slugs with LLM-generated, search-optimized metadata, aiming for higher click-through rates and better rankings.
Proposes LLM-generated AI overviews in the header of Topic pages and course landing pages (CLPs) to help learners judge fit and navigate, and to give search and AI crawlers indexable content that dynamic and lazy-loaded sections hide.
A one-pager proposing a hub page of free sample lectures from Udemy’s AI courses, each framed around a question learners search for, to test lecture-level content as a new search entry point with a direct path to the full course.
A one-pager proposing that Udemy turn its controlled vocabulary of topics into a hierarchical taxonomy of occupations, skills, knowledge domains, tools and credentials, starting with AI, and use it to launch occupation, skill-cluster and certification pages that better target career-intent searches.
Proof of Concept and MVP Projects
A proposal to build server-rendered versions of 10 Topic pages and 10 Course pages, free of personalization and experimentation scripts, to measure what client-side rendering costs Udemy in organic search, AI-platform visibility and Core Web Vitals.
A plan to clean up Udemy’s OneTrust cookie-consent configuration, which defined rules for tens of thousands of individual URLs instead of domains and bloated one script into the majority of the JavaScript on pages tested, to improve Core Web Vitals site-wide.
A one-pager proposing that Udemy implement the OnCrawl/BrightEdge Log File Analyzer so the SEO team can see how search engine and AI crawlers interact with the site, covering users, hypotheses, success criteria, a phased setup plan and risks.
Proposes connecting Udemy’s translated and localized pages across 18 language subdirectories to their default pages with hreflang clusters, so search engines send international learners to the page in their own language without hurting existing rankings.
Engineering Tickets
23 engineering ticketsEpics
3 epicsShowHide Epics
The epic for Topic Page v2: rebuilding Udemy’s Topic pages on new engineering architecture, with experiences that help visitors learn about a topic, trust Udemy, find the right course, and become more likely to buy a course or subscription.
CWV CleanupEpic
An epic to improve Core Web Vitals on five of Udemy’s top-level pages: engineering spikes into each page’s bottlenecks, then targeted optimizations, possibly to JavaScript loading and API calls, without hurting the organization’s ability to serve dynamic, experiment-optimized content.
Sitemap RefactorEpic
An epic to refresh Udemy’s out-of-date sitemaps so bots need far fewer requests to process them, new and updated pages are discovered and indexed faster, missing high-value pages are added, and the infrastructure is simpler to maintain and report on.
Technical Debt
5 engineering ticketsShowHide Technical Debt
A one-point task to replace udemy.com’s robots.txt with a revised version that lets Baidu crawl at a limited rate, lets LinkedIn’s crawler reach completion certificates that the catch-all rules block, and fixes the faceted-URL wildcard while removing redundant rules.
A task to add lastmod dates to Udemy’s sitemaps so crawlers can tell which pages are new or changed and prioritize crawling them, following Google’s sitemap documentation.
An epic to update Udemy’s OneTrust cookie-consent configuration, which defined behavior for tens of thousands of individual URLs instead of applying rules domain-wide, leaving a consent script far larger than the epic’s target sizes and inflating page file sizes.
De-Index Homepage CannibalsStory
A story to stop Udemy’s sign-in and logout URLs from ranking for homepage keywords: first point their canonical at the homepage, give Google two days to see the change, then mark them noindex.
Page-Level noindex for Non-Pagination Faceted URLsStory
A story to add a robots noindex tag to Topic, Category and Subcategory URLs that carry non-pagination parameters, such as UTM or coupon codes, so they stop competing with the original page in Google, while URLs whose only parameter is pagination stay indexable.
Backend and Population
5 storiesShowHide Backend and Population
Filter x FilterStory
A follow-up story to fill the new FilterXFilter module on the 27 Topic Page Refresh test pages with a section title, description and four linked cards, so visitors can read and use them. The content was delivered as a JSON file.
Related SearchesStory
Populates the Related Searches module on the 27 pages in the Topic page refresh test with a section title, description and titled links, so visitors have real copy and links to read and interact with.
Adapts the In-Demand Certifications module from Udemy’s Cert-Browse pages to the new v2 Topic page template and populates it wherever a topic has relevant certifications, so users can wayfind to cert opportunities.
BlogStory
Populates the Topic page blog module on 19 of the 27 test pages so users can dig deeper into a subject, hiding the module, or its unused slots, where a page has no relevant posts or fewer than four.
Relevant SkillsStory
A follow-up story that populates the newly adapted Relevant Skills module on the 27 Topic test pages, so learners can see how a topic relates to other learning opportunities through courses requiring relevant skills.
Spikes
4 spikesShowHide Spikes
Tool ExplorationSpike
A research spike to find where Udemy’s log files live, get access to them, and plan and estimate a pipeline (60 days of history, then daily uploads, with alerts when delivery fails) for feeding them into the OnCrawl Log File Analyzer.
A spike to decide whether Udemy should declare hreflang in XML sitemaps or in each page’s head, so crawlers can see the breadth of its translated and localized content, and to open follow-up tickets for the chosen approach.
Sitemap Refactor ResearchSpike
A research spike toward a new sitemap for Udemy’s publicly available multimedia so crawlers can index it better: find where a list of videos lives, choose the best way to pull it, and write the tickets for the build.
A spike to keep the Noto Sans font, a 981 KB file because of the Japanese characters it supports, while sparing most visitors the download, by weighing unicode-range subsetting, content- or language-based loading and lazy loading, ending in follow-up tickets.
Frontend Builds
6 storiesShowHide Frontend Builds
Asks engineering to build a new Topic page module of four pre-filtered course-collection cards, so visitors can jump straight to a filter preset that matches their needs. Includes design specs for desktop and mobile, responsive wrapping rules and click behavior.
Builds a reusable “Related Searches” module for the 27-page test of the redesigned Topic page, giving visitors a set of related search links as navigational options when the current page doesn’t fit their needs. Includes desktop and mobile design specs.
Adapts the homepage’s “Skills to transform your career and life” module for the v2 Topic page template, giving learners a tabbed carousel of top courses so they can wayfind to popular items without needing to search, sort or filter.
Popular Instructors ModuleStory
Adapts the Popular Instructors module to the v2 Topic page template, redesigning the instructor cards to show each instructor’s specialty and link to their topics of expertise, so learners can find an instructor who covers their course needs.
Related Certifications ModuleStory
Builds a reusable “Related Certifications” module for v2 Topic pages, loosely based on Udemy’s In-Demand Certifications module, so visitors to topics where certification is available can wayfind directly to certification topic pages and cert-oriented courses.
Related Blog Articles ModuleStory
Builds a reusable “Blog Articles” module for Topic pages that surfaces Udemy blog content about a topic, so visitors who want to learn more than the page covers can wayfind to the blog.
Skills and Tools
Project and Product Management
- Airtable
- Asana
- Confluence
- GTM strategy
- Jira
- Miro
- Monday
- MS Project
- MVP planning
- POCs
- SharePoint
- Smartsheet
- Trello
- Visio
- Zendesk
CMS and Enterprise Tools
- Adobe Experience Manager
- ADP
- Drupal
- Contentful
- FluentCRM
- HubSpot
- iCIMS
- Mailchimp
- MailerLite
- NetSuite
- Salesforce
- Shopify
- Sitecore
- Squarespace
- Webflow
- Wix
- WordPress
- Workday
- Zoho
Code and Dev Tools
- Algolia
- Algorithm Development
- API Integrations
- AWS S3
- AWS SES
- C
- DevOps
- Elasticsearch
- Express.js
- Git
- HTML/CSS
- JavaScript
- OpenAPI
- PostgreSQL
- Python
- React.js
- Responsive Design
- REST APIs
- SQL
- SSO
- Swagger
- TypeScript
- Web Security
- Zapier
Analytics, Tracking, and Dashboards
- Ahrefs
- BrightEdge
- Firebase
- Google Analytics
- Google Search Console
- Looker Studio
- Power BI
- Qattr
- Qlik Sense
- Semrush
- Tableau
Experimentation and Testing
- A/B and Multivariate Testing
- AB Tasty
- Adobe Target
- Amplitude
- Clarity
- Crazy Egg
- Hotjar
- Kameleoon
- Optimizely
- Tapen
AI, ML, and LLM
- ChatGPT
- Claude
- Claude Code
- Copilot
- Custom GPTs
- DeepSeek
- Gemini
- Perplexity
- Toqan
- Delphina
UX/UI and Design
- Adobe XD
- Balsamiq
- Canva
- Figma
- InVision
- Zeplin
App Development
- Appsmith
- Bubble
- FlutterFlow
- Glide
Marketing Channels
- Amazon SNS
- Gleam
- Hootsuite
- Klaviyo
- Later
- Mailchimp (+SMS)
- Pushly
- Sprinklr
- Sprout
- Substack
- Twilio
- Zoho
OTT and Streaming
- Kaltura
- OBS Studio
- Streamlabs
- Vidyard
- Vimeo OTT
- Wistia
- Facebook Live
- Instagram Live
- Rumble
- TikTok Live
- Twitch
- Twitter #GoLive
- YouTube Live
Ads, Affiliate, and Monetization
- AdSense
- Amazon Associates
- Awin
- CJ Affiliate
- ClickBank
- Impact
- MaxBounty
- Media.net
- Outbrain
- Rakuten
- Skimlinks
- Taboola
Community Engagement and Gamification
- BuddyBoss
- BuddyPress
- Bunchball Nitro
- FluentCommunity
- GamiPress
- Gleam
- JiveX
- Khoros
- SurveyGizmo
- SurveyMonkey
- Youzify
Administrative
Both the Microsoft and Google administrative ecosystems, including Outlook/Gmail, Slides/PowerPoint, Excel/Sheets (with advanced functions), and Word/Docs.
Certifications and Education
Certifications
Product Management: An Introduction
IBM and Coursera · May 2026
Credential ID FD2TINWLXLIN · Verify Product Management: An IntroductionFD2TINWLXLIN
Full-Stack Developer Professional Certification
Codecademy · February 2026
Credential ID 697BCFB421
Education
Whitworth University
Undergraduate coursework, 2009
Portfolio
Screenshots of 37 sites and products in 10 categories.
Corporate Brand, Recruiting, and HCM
3 screenshots
(full-size image)Bloomberg LP
(full-size image)Bloomberg Careers
(full-size image)Tech at Bloomberg
eCommerce and Apps
4 screenshots
(full-size image)BuckUp
(full-size image)Bloomberg Connects
(full-size image)Feroce Fitness
(full-size image)London Mithraeum Bloomberg SPACE
Fintech and Financial Products
4 screenshots
(full-size image)Bloomberg Professional Services
(full-size image)Bloomberg Indices
(full-size image)Bloomberg NEF
(full-size image)Bloomberg Terminal
Gamification and Community
2 screenshots
(full-size image)THWACK Bracket Battles
(full-size image)THWACK
AI, LLM, and ML
2 screenshots
(full-size image)Appen
(full-size image)Bloomberg AI
Localization
2 screenshots
(full-size image)Bloomberg China
(full-size image)Bloomberg Japan
OTT Streaming and Live Events
5 screenshots
(full-size image)THWACKcamp
(full-size image)Bloomberg OTT Streaming
(full-size image)Bloomberg Live
(full-size image)Bloomberg New Economy
(full-size image)ADAPT
Publishing and Legacy Media
4 screenshots
(full-size image)USAToday
(full-size image)Camera Reviews Online
(full-size image)Reviewed
(full-size image)WODDITY
SaaS Tools and Marketplaces
8 screenshots
(full-size image)Benefitfocus 3
(full-size image)Studio - Film Deep Dive - 2
(full-size image)Studio Dash
(full-size image)Udemy Home Page
(full-size image)Udemy Course Page
(full-size image)Udemy Topic Page Course Listings
(full-size image)Udemy Topic Page Course Carousels
(full-size image)Udemy JavaScript Topic Page
Who I’ve Helped
Meta, Gannett, Microsoft, USA Today, Bloomberg, Reviewed, SolarWinds, Project InnerSpace, Appen, Benefitfocus, MQ Foundation, BuckUp, Udemy, Coursera
Photo and Video Work
Photo and Video PortfolioAll 9 categories




















